Ghost is a privacy service designed to give you control over your own digital footprint. This Acceptable Use Policy (the "AUP") describes the activities that are not permitted on the platform. It forms part of our Terms of Service and applies to every account, every integration, and every API request. We update it from time to time; the date above reflects the current version.
1. Purpose-limited use
Ghost is built to remove and monitor your own personal data, or the personal data of individuals whose protection you are lawfully responsible for (e.g. employees on your Ghost for Business plan, family members on a household plan, or principals you protect under a documented engagement). The platform is not an investigative tool, a people-search service, or a background-check service, and may not be repurposed as such.
2. You may not use Ghost to
- Investigate, stalk, dox, surveil, or harass any person, including former partners, public figures, journalists, or anyone who has not given you informed consent to monitor them.
- Conduct unauthorised intelligence or due-diligence operations against private individuals, companies, or government bodies — including KYC, AML, hiring screens, or insurance underwriting — without a separate written agreement that permits such use.
- Process special-category personal data (health, biometric, genetic, sexual orientation, religion, trade-union membership, criminal-record data) about other people without an explicit lawful basis under GDPR Articles 9 and 10, or equivalent local law.
- Violate any law or any third-party right in any jurisdiction in which you, the data subject, or the broker is located. This includes laws relating to defamation, harassment, stalking, hacking, fraud, and unauthorised computer access.
- Interfere with the integrity or performance of the service, including by deliberately submitting false identifiers, abusing rate limits, evading account suspensions, or attempting to compromise other customers' data.
- Reverse engineer, scrape, mirror, resell, or sublicense our service, datasets, removal templates, or operational know-how without prior written permission from Ghost.
- Use Ghost to enable downstream misuse of personal data — for example, by feeding our outputs into a system that targets, profiles, or excludes people in ways that would be unlawful if done by Ghost directly.
- Use Ghost AI to generate content that defames, targets, sexualises, or threatens any identifiable individual, or that produces synthetic media of a real person without their consent.
3. Business-account specifics
If you administer Ghost for Business on behalf of an organisation, you are responsible for collecting and maintaining the lawful basis for processing each enrolled person's identifiers. This typically means written consent at onboarding and an internal notice describing what Ghost will do on the person's behalf. We can supply template language on request to legal@useghost.me.
4. Enforcement
We monitor for AUP violations using a combination of automated signals and human review. If we believe a violation has occurred, depending on severity we may: contact you to clarify, restrict the relevant feature, suspend the account pending investigation, or terminate the account immediately. For severe violations — including any conduct that places another person at risk — we will preserve relevant records and, where required by law, report to law enforcement and the relevant data-protection authority.
We do not offer refunds for accounts terminated for AUP violations. We may, at our discretion, retain logs and metadata for as long as necessary to defend a related legal claim or to assist a regulator.
5. Report a violation
If you believe someone is using Ghost in a way that violates this policy — including against you — email abuse@useghost.me with details and any evidence you can share. We acknowledge every report within one business day and complete an initial investigation within five. If you are in immediate danger, contact your local emergency services first; we will support any subsequent legal process.