These Terms of Service (the "Terms") form a binding legal agreement between you ("you", "your") and Ghost ("Ghost", "we", "us", or "our") and govern your access to and use of the Ghost website, dashboard, APIs, mobile applications, and all related services (collectively, the "Service"). By accessing the Service, creating an account, or clicking "I agree," you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Acceptable Use Policy, our Cookie Policy, and any additional terms applicable to specific features. If you do not agree to these Terms, you must not use the Service.
Section 14 (Dispute Resolution) contains an individual arbitration requirement and a class-action waiver that affect your legal rights. Please review it carefully.
1. Definitions
- "Account" means the registered account you create to access the Service.
- "Content" means any data, text, files, identifiers, or other material you submit to the Service.
- "Personal Identifiers" means the names, email addresses, phone numbers, postal addresses, dates of birth, aliases, social handles, and similar identifiers you ask us to monitor, suppress, or request removal of on your behalf.
- "Third-Party Services" means the data brokers, people-search sites, breach-monitoring providers, search engines, registries, and other third parties whose records the Service interacts with.
- "Subscription" means a paid plan that provides ongoing access to the Service on a recurring basis.
2. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding contract in your jurisdiction. If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms, and references to "you" will include that organisation. The Service is not directed at children and we do not knowingly collect Personal Identifiers from anyone under 18.
3. Your Account
You must provide accurate, current, and complete information when registering and keep that information up to date. You are responsible for safeguarding your credentials, for all activity that occurs under your Account, and for notifying us promptly at security@ghost.privacy if you suspect unauthorised access. We may require multi-factor authentication, password resets, or additional verification at any time in our discretion. You may not share, resell, or sub-license your Account, transfer it to another person, or maintain more than one Account except with our prior written consent.
4. Authorisation to Act on Your Behalf
To deliver the Service, we need permission to act on your behalf with Third-Party Services. By submitting Personal Identifiers, you appoint Ghost as your limited, revocable, non-exclusive agent and attorney-in- fact solely for the purpose of: (a) signing, submitting, and following up on opt-out, suppression, deletion, access, and correction requests; (b) executing privacy authorisation forms (including those required by California, EU, UK, and similar laws); (c) communicating with data brokers, registries, and other third parties; and (d) escalating non-compliance to regulators where appropriate. You confirm that the Personal Identifiers you submit are your own or belong to an individual for whom you have express written authority to act, and you will indemnify us against any claim arising from your lack of such authority. We may decline to submit any request that we reasonably believe to be unlawful, fraudulent, or outside the scope of the Service.
5. Acceptable Use
You must use the Service in compliance with our Acceptable Use Policy and all applicable laws. Without limiting that policy, you agree that you will not:
- Submit Personal Identifiers belonging to any person other than yourself or someone you are legally authorised to represent.
- Use the Service to harass, surveil, stalk, dox, intimidate, defame, or investigate any third party.
- Reverse-engineer, decompile, scrape, framework-extract, or otherwise attempt to derive the source code, models, prompts, weights, or training data of the Service, except to the extent expressly permitted by applicable law that may not be contractually waived.
- Probe, scan, load-test, or circumvent any rate limit, access control, authentication, or security mechanism of the Service.
- Resell, lease, time-share, or use the Service to operate a competing product, benchmark service, or training corpus.
- Submit malicious code, transmit unlawful content, or interfere with other users' lawful use of the Service.
6. License Grant
Subject to your continuing compliance with these Terms and payment of applicable fees, we grant you a limited, personal, non-exclusive, non- transferable, non-sub-licensable, revocable license to access and use the Service for your own internal, lawful purposes during your Subscription term. All right, title, and interest in and to the Service, including all software, models, content, designs, trademarks, and trade secrets, remain the exclusive property of Ghost and its licensors. No rights are granted by implication, estoppel, or otherwise except as expressly stated in these Terms.
7. Your Content
You retain all rights you have in Content you submit to the Service. You grant Ghost a worldwide, royalty-free, fully paid-up, non-exclusive license to host, process, transmit, transform, store, and disclose your Content solely to the extent necessary to: (a) operate, deliver, secure, and improve the Service; (b) act on your behalf as described in Section 4; (c) comply with legal obligations; and (d) enforce these Terms. We do not sell your Content. We do not use your Personal Identifiers to train general-purpose machine-learning models. We may use de-identified, aggregated information derived from operating the Service for analytics, capacity planning, fraud prevention, and improving model accuracy.
8. Subscriptions, Fees & Billing
Plans. Subscription tiers, included features, usage limits, and prices are described at ghost.privacy/pricing and form part of these Terms.
Auto-renewal. Subscriptions renew automatically at the end of each billing cycle (monthly or annual) at the then-current published rate, charged to the payment method on file. You authorise us and our payment processors to charge that method for all recurring fees, taxes, and applicable surcharges until you cancel.
Cancellation. You may cancel at any time from the Billing section of your dashboard or by writing to billing@ghost.privacy. Cancel- lation takes effect at the end of the current paid period; you retain access until then.
Refunds. Except where required by law and our 30-day money-back guarantee for first-time monthly subscribers, all fees are non-refundable. Partial months, unused removals, idle accounts, and cancellations mid-cycle do not entitle you to a refund. The 30-day guarantee does not apply to annual plan renewals, business plans, custom plans, add-ons, or any account that has previously received a refund.
Taxes. Listed prices exclude VAT, sales tax, GST, and other applicable taxes, which we will add at checkout where required. You are responsible for all taxes (other than taxes on our net income) arising from your Subscription.
Price changes. We may change pricing at any time. We will give existing paying subscribers at least 30 days' notice by email before any price increase takes effect at your next renewal. If you do not accept the new price, you may cancel before renewal.
Failed payments. If a charge fails, we may retry the charge, suspend paid features, downgrade your Account to the free tier, or terminate the Subscription. You remain liable for any amounts owed plus reasonable collection costs.
Chargebacks. Initiating a chargeback without first contacting us to resolve a billing dispute is a material breach of these Terms and may result in immediate suspension and recovery of chargeback fees.
9. Free Tier & Beta Features
Free or trial tiers are offered at our discretion and may be modified, rate-limited, or discontinued at any time without notice. Features labelled "beta," "preview," or "experimental" are provided on an as-is basis, may be unstable, and may be withdrawn or made subject to additional terms at any time. We disclaim all warranties and liability in connection with free and beta features to the fullest extent permitted by law.
10. Third-Party Services & No Guarantee of Removal
Ghost is a removal-request and monitoring service. We submit suppression and deletion requests, exercise statutory rights, and monitor public and dark-web sources. We do not own or control any Third-Party Service and cannot guarantee that:
- any specific request will be honored, completed within any specific time, or remain honored permanently;
- a Third-Party Service will not republish or relist your information after removal;
- we will identify or know about every site, source, or breach in which your information appears;
- monitoring will detect every new exposure; or
- third-party legal regimes, internal policies, or technical systems will not change in ways that affect removal outcomes.
Your use of any Third-Party Service through the Service is at your own risk and subject to that third party's terms and policies. We are not responsible for the acts, omissions, content, accuracy, security, or availability of any Third-Party Service.
11. Service Changes, Suspension & Termination
We may modify, add, remove, or discontinue any feature of the Service at any time. We will use reasonable efforts to notify paying subscribers of material reductions in functionality before they take effect.
We may suspend or terminate your Account, in whole or in part, with or without notice, if we reasonably believe that you have violated these Terms, the Acceptable Use Policy, or applicable law; that your activity creates a security, legal, or reputational risk; that required payment has not been made; or that we are required to do so by law, court order, or regulator. Where lawful and feasible, we will provide notice and an opportunity to cure.
You may terminate your Account at any time. Upon termination, your license to use the Service ends, in-flight removal requests may be cancelled, and we may delete or anonymise your Account data in accordance with our Privacy Policy. Sections that by their nature should survive termination (including Sections 4, 6, 7, 8 (with respect to amounts owed), 10, 12, 13, 14, 15, and 16) will survive.
12. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. GHOST AND ITS LICENSORS AND SUPPLIERS SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, COMPLETE, ACCURATE, FREE OF HARMFUL COMPONENTS, OR THAT IT WILL MEET YOUR REQUIREMENTS OR PRODUCE ANY PARTICULAR RESULT (INCLUDING THE REMOVAL OF ANY SPECIFIC RECORD). STATEMENTS, PROJECTIONS, OR INFORMATION PROVIDED BY GHOST OR ITS REPRESENTATIVES DO NOT CONSTITUTE A WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL GHOST, ITS AFFILIATES, OR ITS OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, REPUTATION, BUSINESS, DATA, OR SUBSTITUTE-SERVICE COSTS, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN ADDITION, GHOST'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE (WHETHER IN CONTRACT, TORT, OR OTHERWISE) WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO GHOST FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED POUNDS STERLING (£100). MULTIPLE CLAIMS DO NOT EXPAND THIS LIMIT. THE LIMITATIONS IN THIS SECTION REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES AND FORM AN ESSENTIAL BASIS OF OUR AGREEMENT; THEY APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THESE TERMS LIMITS LIABILITY WHICH CANNOT BE LIMITED UNDER APPLICABLE LAW (INCLUDING LIABILITY FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE).
14. Indemnification
You will defend, indemnify, and hold harmless Ghost, its affiliates, and its and their directors, officers, employees, agents, licensors, and suppliers from and against any and all claims, demands, suits, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your Content or Personal Identifiers; (b) your use or misuse of the Service; (c) your breach of these Terms, the Acceptable Use Policy, or any applicable law; (d) your violation of any third-party right, including privacy, publicity, or intellectual-property rights; or (e) any representation that you have authority to submit identifiers belonging to another person. We may, at our option, assume the exclusive defence and control of any matter for which you are required to indemnify us, and you will cooperate with that defence.
15. Dispute Resolution; Class-Action Waiver
Informal resolution. Before filing a claim, you agree to attempt to resolve any dispute informally by sending a written notice describing the claim and the relief sought to legal@ghost.privacy. The parties will negotiate in good faith for at least 60 days before any formal proceedings are initiated.
Governing law & venue. These Terms and any non- contractual obligations arising out of or in connection with them are governed by the laws of England and Wales, without regard to conflict- of-laws principles. Subject to the arbitration provision below, the parties submit to the exclusive jurisdiction of the courts of England and Wales for any dispute. Nothing in this Section limits any non- waivable consumer rights you may have under the laws of your country of residence.
Arbitration & class-action waiver (US users). If you reside in the United States, you and Ghost agree that any dispute arising out of or relating to these Terms or the Service will be resolved exclusively by final and binding individual arbitration administered by JAMS under its applicable rules, seated in London, UK, or by remote hearing where permitted. YOU AND GHOST EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator has no authority to consolidate claims or preside over any form of class proceeding. If the class-action waiver is held unenforceable as to any claim, that claim (and only that claim) must be brought in court; the remainder of this Section remains in force. Either party may bring an individual action in small-claims court for disputes within that court's jurisdiction. Nothing in this Section prevents either party from seeking injunctive or equitable relief in court to protect its intellectual-property rights.
16. Compliance with Laws; Export & Sanctions
You will comply with all laws applicable to your use of the Service, including export-control, sanctions, anti-bribery, and data-protection laws. You represent that you are not located in, ordinarily resident in, or a national of any country or territory subject to comprehensive US, UK, EU, or UN sanctions, and that you are not listed on any government denied-party or sanctions list. You will not allow access to the Service from any such country or by any such person.
17. Force Majeure
Neither party will be liable for any delay or failure to perform (other than payment obligations) caused by events outside its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labour disputes, internet or utility failures, denial-of-service attacks, cyber-incidents affecting third parties, supply-chain disruptions, or epidemics.
18. Notices & Communications
We may give notice by posting on the Service, sending an in-app message, or emailing the address associated with your Account. You agree to receive electronic communications and that those communications satisfy any legal requirement that the communication be in writing. You may send formal notices to Ghost at legal@ghost.privacy.
19. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent version. For material changes, we will give at least 30 days' notice by email or in-app banner before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept the updated Terms, you must stop using the Service and cancel your Account before the effective date.
20. General
Entire agreement. These Terms, together with the documents they reference, constitute the entire agreement between you and Ghost regarding the Service and supersede all prior agreements and understandings on that subject.
Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may freely assign these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of substantially all of our assets. Any unauthorised assignment is void.
No waiver. Our failure to enforce any provision is not a waiver of that provision or any other right.
Severability. If any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties' original intent.
Relationship. The parties are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency (other than the limited agency in Section 4), franchise, or employment relationship.
Third-party beneficiaries. There are no third-party beneficiaries of these Terms, except that our affiliates, licensors, and suppliers are intended beneficiaries of Sections 12, 13, and 14.
Headings. Section headings are for convenience only and do not affect interpretation.
21. Contact
Legal notices and questions: legal@ghost.privacy. Billing questions: billing@ghost.privacy. Security reports: security@ghost.privacy.