- APIOperational
- DashboardOperational
- Removal PipelineOperational
- Dark Web ScannerOperational
- AlertsOperational
What each service does
- API. The interface every Ghost client talks to, including the dashboard, the mobile app, our internal operator tools, and partner integrations.
- Dashboard. The web app where you see your exposure map, review removals, and manage your account.
- Removal Pipeline. The workflow that drafts removal letters, submits them to brokers, captures proof, and chases brokers until they confirm.
- Dark Web Scanner. Continuous monitoring of breach archives, paste sites, Telegram channels, and dark-web markets for new exposure of your identifiers.
- Alerts. The notification system that emails or push-notifies you when a new exposure is detected or a removal completes.
Our uptime commitment
Ghost commits to 99.9% monthly availability for the API and dashboard. We have measured 99.97% rolling 12-month uptime for the last three years. Removal pipeline and scanner availability are reported separately because they are queue-based: a delayed scan is not the same as an outage. Both targets — 99.9% throughput within their stated cadence — are tracked in our internal reliability scorecard and published annually.
How status is measured
Service health on this page is calculated from continuously running synthetic checks (every 30 seconds) against each component, plus real-user availability metrics from the dashboard and API. A component is reported as Degraded when error rate exceeds 1% for five consecutive minutes, and as Outage when error rate exceeds 25% or a circuit-breaker trips. Status is refreshed every minute.
Incident history
No incidents reported in the last 90 days. A full 12-month history, including post-mortems for any severity-one incident, is available on request to security@useghost.me.
Scheduled maintenance
We schedule maintenance windows during the lowest-traffic period for our two main regions (Sunday 02:00–05:00 UTC for EU; Sunday 08:00–11:00 UTC for US) and announce them at least seven days in advance via the in-product banner and a status feed entry. Most maintenance is zero-downtime; any window that risks a brief interruption is flagged as such.
Subscribe to status updates
For programmatic access to status, point your monitor at our RSS feed (request the URL via support@useghost.me), or have your team join our public incidents email list. We also post to the @ghoststatus channel during severity-one incidents.